:root{
  --navy:#061A68; --sky:#41B6E6; --ink:#1d2330; --muted:#6b7280;
  --bg:#F3F3F6; --card:#fff; --line:#e6e8ef;
  --green:#15803d; --green-bg:#e7f6ec; --amber:#b45309; --amber-bg:#fdf2e2;
  --sky-bg:#e8f6fc; --red:#b91c1c;
  --shadow:0 1px 3px rgba(6,26,104,.06),0 8px 24px rgba(6,26,104,.05);
}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  background:var(--bg);color:var(--ink);font-size:15px;line-height:1.45}
a{color:inherit;text-decoration:none}
small{font-size:.82em}
.muted{color:var(--muted)}
code{background:#eef0f7;padding:.05em .4em;border-radius:5px;font-size:.9em}

/* topbar */
.topbar{display:flex;justify-content:space-between;align-items:center;
  background:var(--navy);color:#fff;padding:0 24px;height:60px}
.brand{display:flex;align-items:baseline;gap:10px}
.brand-mark{font-weight:800;font-size:22px;letter-spacing:.5px}
.brand-mark.big{font-size:34px;color:var(--navy)}
.brand-sub{color:#aebbe6;font-size:13px}
.topnav{display:flex;align-items:center;gap:18px}
.who{display:flex;flex-direction:column;line-height:1.15;text-align:right;font-weight:600;font-size:14px}
.who em{font-style:normal;color:#aebbe6;font-weight:400;font-size:12px}

.wrap{max-width:1120px;margin:0 auto;padding:28px 24px 60px}
.foot{text-align:center;color:#9aa1b2;font-size:12px;padding:18px}

/* buttons */
.btn-primary{background:var(--sky);color:var(--navy);border:0;font-weight:700;
  padding:10px 18px;border-radius:9px;cursor:pointer;font-size:14px}
.btn-primary:hover{filter:brightness(.96)}
.btn-ghost{background:transparent;border:1px solid rgba(255,255,255,.35);color:#fff;
  padding:7px 14px;border-radius:8px;cursor:pointer;font-size:13px}
.wrap .btn-ghost{border-color:var(--line);color:var(--muted)}
.btn-outline{background:#fff;border:1.5px solid var(--navy);color:var(--navy);font-weight:700;
  padding:9px 16px;border-radius:9px;cursor:pointer;font-size:14px}
.btn-outline:hover{background:#eef3ff}
.link{color:var(--navy);font-weight:600}
.back{color:var(--muted);font-weight:600;display:inline-block;margin-bottom:14px}

/* headings */
.page-head{margin-bottom:20px}
.page-head h1{margin:0 0 2px;font-size:24px}
h2{font-size:15px;margin:0 0 14px;color:var(--navy);text-transform:uppercase;letter-spacing:.4px}

/* kpis */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:14px;margin-bottom:22px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px 18px;box-shadow:var(--shadow)}
.kpi-num{display:block;font-size:30px;font-weight:800;color:var(--navy);line-height:1}
.kpi-lbl{display:block;color:var(--muted);font-size:13px;margin-top:6px}
.kpi-alert{background:linear-gradient(180deg,#fff,#fff7ec);border-color:#f3dcb6}
.kpi-alert .kpi-num{color:var(--amber)}
.kpi-min{background:linear-gradient(180deg,#fff,#eef9fe);border-color:#bfe6f5}
.kpi-min .kpi-num{color:#0b6e93}

/* tabs */
.tabs{display:flex;gap:6px;margin-bottom:14px}
.tab{padding:8px 16px;border-radius:9px;color:var(--muted);font-weight:600;font-size:14px}
.tab.on{background:var(--navy);color:#fff}
.tab .pill{background:var(--amber);color:#fff;border-radius:20px;padding:0 7px;font-size:12px;margin-left:4px}
.tab.on .pill{background:rgba(255,255,255,.25)}

/* tables */
.grid{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);
  border-radius:12px;overflow:hidden;box-shadow:var(--shadow)}
.grid th{background:#fafbfe;text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.3px;
  color:var(--muted);padding:11px 14px;border-bottom:1px solid var(--line)}
.grid td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.grid tbody tr:last-child td{border-bottom:0}
.grid tbody tr:hover{background:#f8fbff}
.grid.compact td,.grid.compact th{padding:8px 12px}
.nowrap{white-space:nowrap}
.row-pend{background:#fffaf1}
.row-pend:hover{background:#fff4e2}

/* badges */
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700}
.badge.big{font-size:13px;padding:5px 14px}
.badge-atendida{background:var(--green-bg);color:var(--green)}
.badge-recado{background:var(--amber-bg);color:var(--amber)}
.badge-recepcion{background:var(--sky-bg);color:#0b6e93}
.badge-done{background:#eef0f7;color:var(--muted)}
.tag-warn{background:var(--amber-bg);color:var(--amber);font-weight:700;padding:1px 9px;border-radius:20px}

.empty{background:var(--card);border:1px dashed var(--line);border-radius:12px;
  padding:40px;text-align:center;color:var(--muted)}
.listcount{margin:18px 0 10px;font-size:13px}
.pct-good{color:var(--green);font-weight:700}
.pct-mid{color:var(--amber);font-weight:700}
.pct-bad{color:var(--red);font-weight:700}

/* cards / split */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 20px;
  box-shadow:var(--shadow);margin-bottom:20px}
.panel-split{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:4px}
.panel-split .card{margin-bottom:0}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.filters select{padding:9px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:14px;color:var(--ink)}

/* detail */
.detail-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px}
.detail-head h1{margin:0;font-size:23px}
.detail-meta{display:grid;grid-template-columns:repeat(5,1fr);gap:14px}
.detail-meta>div{display:flex;flex-direction:column;gap:3px}
.meta-lbl{font-size:11px;text-transform:uppercase;letter-spacing:.3px;color:var(--muted)}
.gestionar{display:flex;align-items:center;gap:14px;margin:-6px 0 18px}

.transcript{display:flex;flex-direction:column;gap:8px}
.t-line{display:flex;gap:12px;padding:9px 12px;border-radius:9px;max-width:80%}
.t-line.agent{background:var(--sky-bg);align-self:flex-start}
.t-line.client{background:#f4f5f9;align-self:flex-end;flex-direction:row-reverse;text-align:right}
.t-who{font-weight:700;font-size:12px;color:var(--navy);min-width:46px}

/* login */
.login-screen{min-height:80vh;display:flex;align-items:center;justify-content:center}
.login-card{background:var(--card);border:1px solid var(--line);border-radius:16px;
  box-shadow:var(--shadow);padding:34px 36px;width:380px}
.login-brand{display:flex;flex-direction:column;align-items:center;margin-bottom:6px}
.login-card h1{font-size:18px;text-align:center;color:var(--muted);font-weight:600;margin:0 0 18px}
.login-card label{display:block;font-size:13px;font-weight:600;color:var(--muted);margin-bottom:12px}
.login-card input{width:100%;margin-top:5px;padding:11px 13px;border:1px solid var(--line);
  border-radius:9px;font-size:15px}
.login-card .btn-primary{width:100%;margin-top:6px;padding:12px}
.hint{text-align:center;color:var(--muted);font-size:12px;margin:16px 0 0}
.alert{background:#fdecec;color:var(--red);padding:10px 12px;border-radius:9px;font-size:13px;margin-bottom:14px}

@media(max-width:820px){
  .kpis{grid-template-columns:repeat(2,1fr)}
  .panel-split{grid-template-columns:1fr}
  .detail-meta{grid-template-columns:repeat(2,1fr)}
  .t-line{max-width:95%}
}